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Refund and Exchange Policy

Lacuna Botanicals 30 Day Satisfaction Guarantee

Lacuna Botanicals stands behind our products 100%.  We’ve got thousands of satisfied customers who purchase our products regularly over the web and through our retailers.  We work tirelessly to deliver the highest quality products on the market. If however, you feel that our products have not met your expectations we offer the following options for refunds or exchange.

For Website Orders:

If you are unsatisfied for any reason, we welcome you to send it back within the first 30 days of purchase and we will happily give you the opportunity to exchange your product for another product or receive a full refund.   It's that simple.

For purchases made through one of our retailers

If you are unsatisfied for any reason within 30 days of purchase, go to the original purchase location for any return or exchange.

For Retailers and Distributors:

If you are unsatisfied for any reason within 30 days, we welcome you to send back any products in unopened, factory condition for a full refund less a 50% restocking fee.

Shipping charges for returned products are the buyers responsibility in all situations.